Contact Centre Team Leader

The role

You will lead a team of up to 14 Contact Centre agents in the Seller Sales team. You will drive performance against KPIs through coaching, management oversight, and data analysis.

What you will do

• Own the day-to-day running of a high-performing sales team of up to 14 Contact Centre agents
• Drive individual and team performance against a range of KPIs
• Coach regularly and effectively to build skill, resilience and accountability
• Use data and dashboards to manage the team
• Deliver 1-2-1s, performance reviews and development plans
• Manage attendance, adherence and wellbeing
• Collaborate cross functionally to drive improved business outcomes
• Bring energy and creativity to drive motivation and results
• Take ownership of issues, initiatives and working practices
• Work as effectively and collaboratively part of a broader management team

Required qualifications

• Proven experience as a Sales Team Leader in a contact centre or fast-paced sales environment
• Comfortable leading from the front and holding people accountable
• Strong coaching mindset
• Resilient and action-oriented
• Good commercial understanding of how contact centre sales performance links to wider business goals
• Data-literate operator

Nice to have

• Positive, driven, and able to influence others across teams

Benefits

• Competitive salary
• Equity scheme
• 25 days holiday
• Sea-front office with bi-weekly massages and free snacks
• Private medical insurance via BUPA
• Life assurance
• Pension scheme (we contribute 5%)
• Enhanced family leave (e.g. 26 weeks full pay for maternity or adoption)
• 24/7 Employee Assistance Programme
• EV leasing scheme
• Cycle to work scheme
• Nursery salary sacrifice scheme

Before you apply

• Initial Screen – 30 minutes
• Hiring Manager Interview – 60 minutes
• Written task

About the company

Motorway is the UK's largest online car-selling platform. It connects private sellers directly with over 8,000 dealers nationwide.