Implementation Manager

The role

The implementation manager manages end-to-end training and implementation to onboard new customers. You will lead training, implementation, and on the ground customer success.

What you will do

• Design virtual and in-person training for new customers.
• Travel 10-50% of the time depending on the month.
• Oversee and facilitate new customer user training and support through the implementation lifecycle.
• Manage implementations in varying phases concurrently.
• Create training and implementation plans for customers.
• Cultivate relationships with customers and manage expectations.
• Assess risk and adjust project plans.
• Work directly with the founding team to solve business priorities.
• Lead cross-functional efforts and build project roadmaps.
• Identify pain points and develop processes to solve issues.

Required qualifications

• 8+ total years of experience working at a top equipment rental company or 4+ total years managing complex software deployments
• High execution bar
• Ability to solve complex, ambiguous, cross-functional problems in a people-centric way
• High ownership and low ego
• Curious and creative
• Observant and able to anticipate cross-functional issues
• Tactical approach
• Discerning and a fast learner

Nice to have

• Lives in NY

About the company

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. It is a small team of energetic, dedicated, and passionate individuals.