Product Operations Manager

The role

The Product Operations Manager will increase leverage across the engineering team by providing clarity, evidence, and context. You will work with engineers, customers, and business operations to understand customer problems and synthesize signals across the business.

What you will do

• Work alongside engineers and customers to understand real workflows
• Observe, document, and synthesize customer pain points, constraints, and opportunities
• Translate qualitative insight and quantitative analysis into clear problem statements and tradeoffs
• Use SQL and data analysis to surface patterns in product usage and customer behavior
• Partner with engineers as they explore solution approaches
• Help the team prioritize product work by grounding discussions in customer impact, evidence, and judgment
• Support the rollout of larger product changes
• Own product release notes and ensure changes are communicated clearly and accurately
• Maintain internal documentation on best practices for using and implementing Moab
• Own and evolve Moab’s customer-facing knowledge base

Required qualifications

• Strong analytical skills with hands-on experience using SQL to answer product questions
• Experience in a Product Operations or similar role at a startup
• Ability to synthesize messy, incomplete inputs into clear insights
• Comfort working closely with engineers
• Clear written communication, especially for documentation and release notes
• Strong judgment and an orientation toward impact over process
• Willingness to engage directly with customers, including through support work
• Interest in staying close to real-world workflows and outcomes

About the company

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The team values members who can do hands-on work and think clearly about the big picture.