Business Operations Manager

The role

The Business Operations Manager manages end-to-end processes for product rollouts, customer onboarding, and customer management. You will solve cross-functional roadblocks, conduct reporting and analytics, and optimize operational processes.

What you will do

• Build scalable processes for GTM motion including Operations, Sales, and Finance
• Work directly with the founding team to solve top business priorities
• Lead cross-functional efforts and own end-to-end implementation of initiatives
• Fill in critical gaps to ensure the business runs smoothly
• Onboard new customers, support existing customers, and pitch new customers
• Identify pain points and iterate on processes to solve issues
• Create analysis to influence and execute on operational decisions
• Partner with product and design teams on workflows
• Communicate across teams to achieve cross-functional outcomes
• Deepen client engagements through strategic interactions

Required qualifications

• High execution bar to see projects from conception to tactical completion
• Ability to solve complex, ambiguous, cross-functional problems in a people-centric way
• High ownership and low ego with strong outcome orientation and humility
• Curiosity and creativity to dive deep into operational processes and systems problems
• Ability to anticipate cross-functional issues and potential solutions
• Tactical approach
• Discerning and fast learner

Nice to have

• 1-2 total years of experience in finance, management consulting and private equity
• 2+ total years of experience in an business operations, growth operations, or strategic finance role at a B2B startup or tech company
• SQL experience
• Experience working with or at a B2B software company

About the company

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. It is a small team of energetic, dedicated, and passionate individuals.