Implementation Specialist

The role

Implementation Specialists will act as the primary point of contact for customers adopting the Moab platform. You will teach customers how the software works, map existing workflows to the system, and guide them through onboarding from kickoff to go-live.

What you will do

• Teach customers how Moab works through training sessions and real time question answering
• Help customers map current workflows onto Moab
• Lead mid-market implementations end-to-end from kickoff to go-live
• Surface gaps and blockers to product and engineering
• Help define and improve the implementation process including templates and training materials
• Coordinate with data and technical teams on data migration
• Keep the central implementation tracker up to date

Required qualifications

• 2–4 years in SaaS implementation, customer success, customer onboarding, or a similar customer-facing role
• Ability to explain complex things in simple terms
• Patient and empathetic
• Organized and reliable
• Process-minded
• High-ownership and low-ego

Nice to have

• Experience in equipment rental, construction, agriculture, or logistics
• Familiarity with ERP or dealer management systems
• Experience at a high-growth startup where processes were being defined alongside delivery
• Comfort with data concepts

About the company

Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses. The team is small, energetic, dedicated, and passionate.