Account Manager

The role

You will be a founding Account Manager building the account management function from scratch. You will own a book of business and drive revenue through retention and expansion with technical customers.

What you will do

• Build Modal's account management function and iterate on it
• Own and deliver on a revenue target across a book of accounts
• Grow an account's first use case and expand into a second
• Drive standardization across the Modal platform
• Work with engineering teams on workloads
• Work with Sales, Solutions Architects, FDEs, Support, and Product to grow accounts
• Feed customer signal back into the roadmap
• Travel to customers to support key accounts and drive expansion

Required qualifications

• Customer-facing experience owning or supporting a revenue target in a highly technical, consumption business
• Technical depth to work autonomously with Developers through CxOs and understand the developer tech stack
• Hands on building with AI tools
• Ownership of book of business and projects
• High organization, stability, predictability, and pace
• Learning velocity to move fast and iterate
• Cross-functional partner who is low ego, easy to work with, and highly accountable

Nice to have

• Experience as a Technical Account Manager, Solutions Engineer, Solutions Consultant, or similar type role
• Certification as an engineer (ex. Computer Science Degree, Professional Bootcamps)
• Early GTM hire experience at a fast-growing startup
• Experience close to GPU spend, model training, or inference workloads

About the company

Modal is building a new infrastructure layer for AI. The company has passed $1B in annualized run rate and includes creators of popular open-source projects.