Implementation Manager I - Italy

The role

You will own the post-sales integration phase for large and complex deals. You will guide merchants from handover through testing to go live by coordinating with internal and external stakeholders.

What you will do

• Own the post sales integration phase for Mollie's largest and most complex deals
• Run kickoffs with internal and external stakeholders
• Set go live dates and keep progress on track
• Organise and track testing, raising issues and feedback
• Coordinate across sales, product and engineering colleagues and merchants
• Keep agreed go live dates on track
• Maintain documentation and playbooks

Required qualifications

• Up to 3 years of experience in ecommerce or payments, in a similar role
• Fluent in Italian and English
• Strong organisational and structuring skills
• Solid project management ability
• Genuine technical interest and the ability to understand technical concepts such as APIs
• An ownership mindset
• Honest, open communication style
• Strong track record collaborating with pre-sales teams and handling conflict at handover

Nice to have

• Payments or ecommerce experience, or familiarity with the ecosystem

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews
• Opportunities to move into new roles or take on new projects
• Active hiring from within

About the company

Mollie is a fintech company that makes payments and money management effortless for businesses in Europe. It is one of Europe's fastest-growing fintechs with over 950 employees across more than 14 locations.