Customer Success Manager - Sweden

The role

You will own a portfolio of Swedish merchants to drive retention and growth. You will focus on business reviews, building relationships, and spotting upsell opportunities.

What you will do

• Drive retention and growth across the Swedish portfolio against upsell and retention targets
• Run regular, value driven business reviews with key merchants
• Build strong relationships with merchants and grow a group of local customer ambassadors
• Organise small customer events in partnership with Sales and Marketing

Required qualifications

• Native or fluent Swedish
• Fluent English
• Based in Stockholm
• A background in e-commerce or payments
• A commercial approach to customer success, balancing retention with upsell
• Experience managing a portfolio proactively
• Comfort meeting customers in person and building relationships face to face

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews
• Opportunities to move into new roles or take on new projects
• Hiring from within

About the company

Mollie makes payments and money management effortless for businesses in Europe. More than 250,000 companies use Mollie to get paid, manage money and grow.