Business Support Specialist - Weekend Shift

The role

You will act as the first point of contact for merchants via live chat, email, and phone. You will resolve customer inquiries and provide advice on Mollie products to help boost their presence and revenue.

What you will do

• Act as the first point of contact across live chat, email, and phone to resolve customer inquiries.
• Proactively advise customers on Mollie products.
• Contribute to improving the customer experience by providing actionable feedback.
• Propose innovative solutions to internal teams.
• Listen to customer feedback and challenges to align support efforts with the mission.

Required qualifications

• Fluent in English
• Available to work fulltime, including weekend shifts
• At least 1 year of experience in (customer) support
• Ability to easily adapt to changing environments and quickly grasp new information and processes
• A fast learner who can take on complex problems and rapidly find solutions
• An easy communicator with a knack for clarifying complex topics and maintaining a human connection

Nice to have

• Any other language

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews

Before you apply

• Apply with your CV in English

About the company

Mollie is a fintech company that makes payments and money management effortless for businesses in Europe. It is one of Europe's fastest-growing fintechs with over 900 employees across more than 12 locations.