Service Desk Technician

The role

You will be the first point of contact for IT-related questions and the face of IT for the Amsterdam office. You will handle incidents, problems, and requests with a focus on Apple to support 1000+ colleagues.

What you will do

• Troubleshoot, resolve and document IT issues across networking, hardware, software and related services
• Support 1000+ colleagues, mostly on Apple devices
• Act as the first line of support and escalate to the wider team when needed
• Facilitate employee onboarding and help new colleagues get up and running
• Contribute to projects and ongoing service improvements

Required qualifications

• 2 to 4 years of service desk experience
• A customer-first mindset
• Strong troubleshooting skills, including on systems you haven't seen before
• Experience administering Google Workspace and Slack
• Experience with Jira or a similar service management tool
• The ability to work independently, stay organised and prioritise a busy workload
• The ability to work well with a wide range of teams and colleagues

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews
• Opportunities to move into new roles or take on new projects
• Active hiring from within

Before you apply

• Apply with your CV (in English)

About the company

Mollie makes payments and money management effortless for businesses in Europe. The company has 950+ employees across 14+ locations.