Customer Success Manager - Poland

The role

You will own a portfolio of Polish merchants to drive retention and growth. You will focus on business reviews, account performance, and building local brand trust through proactive relationship building and reactive support.

What you will do

• Drive retention and growth across the Polish portfolio against upsell and retention targets
• Run regular, value driven business reviews with key merchants
• Build strong relationships with merchants and grow a group of local customer ambassadors
• Organise small customer events in partnership with Sales and Marketing

Required qualifications

• Fluent Polish
• Fluent English
• Based in Warsaw
• A background in e-commerce or payments
• A commercial approach to customer success, balancing retention with upsell and comfortable growing accounts
• Experience managing a portfolio proactively
• Comfort meeting customers in person and building relationships face to face

Benefits

• Regular feedback and performance reviews
• Fair and transparent salary reviews
• Opportunities to move into new roles or take on new projects
• Active internal hiring

Before you apply

• Apply with your CV in English

About the company

Mollie makes payments and money management effortless for businesses in Europe. More than 250,000 companies use Mollie to get paid, manage money and grow.