Client Operations

The role

This person will own customer support, client operations, and product operations. They will answer customer questions, execute strategic work for clients, and act as a link between EPD, GTM, and the customer.

What you will do

• Answer how-to questions and resolve customer issues
• Coordinate with EPD on bugs by reproducing, triaging, and escalating issues
• Turn recurring questions into documentation, playbooks, and product feedback
• Execute strategic and complex work on behalf of customers
• Build repeatable processes and quality controls for customer-facing operational work
• Partner with Launch Operations and FDAEs to support customers across the lifecycle
• Serve as the conduit between EPD, GTM, and the customer on internal projects
• Help ship new features and migrate functionality
• Gather customer feedback on new features and deliver feedback loops to EPD

Required qualifications

• Exceptional written and verbal communication
• Strong operational instincts with a track record of building processes
• High ownership and comfort operating across multiple functions
• Technical enough to work closely with EPD
• Relentless work ethic and an extremely high bar for quality
• Comfort operating in ambiguity at an early-stage company

Nice to have

• 2+ years in investment banking, consulting, or other professional services
• 2+ years in operations or a customer-facing role at high-growth B2B early stage SaaS startup
• Experience with CRM, sales engagement, or revenue operations tools
• Experience with support tooling and workflows (e.g., Pylon, Zendesk, Intercom)
• Experience working directly with product and engineering teams on feature launches or migrations

About the company

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack. The company has 65 people and has raised $85M in Series B.