Strategy & Operations

The role

You will own post-sales operations and act as a strategic partner to launch operations and FDAE teams. You will run operational machinery to move customers from signature to value and use data to drive retention and expansion.

What you will do

• Own GTM operations end to end for launch operations and post-sales
• Find where customers stall in onboarding, fix the process, and measure impact
• Identify commonalities among top customers and turn them into playbooks
• Grow usage-based revenue by modeling consumption and spotting expansion or at-risk signals
• Drive post-sales analytics with the data team
• Partner with launch, FDAE, and CX leaders on operational projects
• Run leadership-level reporting and planning on retention, expansion, and net revenue
• Spot problems in the numbers and bring recommendations

Required qualifications

• 2 - 4 years at a top-tier investment bank, management consulting, PE, or VC
• 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup
• Fluent in SQL and spreadsheets
• Comfortable building models from scratch
• Strong instincts for what makes customers succeed, or the analytical horsepower to find it fast
• Thrive with autonomy in a high-velocity environment where priorities shift weekly

Nice to have

• You've run post-sales or CX operations before: onboarding, implementation, health scoring, and renewals
• Experience growing revenue in a usage-based or hybrid pricing model
• Experience at a B2B early stage startup
• Track record of turning standout customer outcomes into a repeatable playbook

About the company

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack. The company has raised $85M in Series B from Founders Fund, Benchmark, and Human Capital.