Forward-Deployed Account Executive (Post-Sales)

The role

You will own the post-sales customer relationship and drive expansion across a book of business. You will advise founders on outbound GTM strategy and help them use the Monaco platform.

What you will do

• Own the full post-sales customer relationship from post-onboarding through renewal and expansion
• Build and refine TAMs as customers expand or alter their ideal customer profiles
• Enable teams on outbound success by advising on sequence copy, strategy, and execution
• Partner closely with Implementation and Sales to ensure seamless handoffs and fast time-to-value
• Serve as the voice of the customer internally by surfacing product feedback and market insights
• Build post-sales playbooks, health scoring, and account planning processes
• Collaborate with the broader team on servicing strategic accounts
• Drive net revenue retention by identifying and closing upsell opportunities

Required qualifications

• Prior experience as an Account Executive or in a quota-carrying sales role
• Prior experience in management consulting or strategy consulting, with a pivot into customer-facing SaaS roles
• Background in customer success or account management with a clear track record of driving value
• Relentless work ethic and an extremely high bar for quality
• Strong communication and ability to build trust with founders, CROs, and revenue leaders
• Comfort operating in ambiguity at an early-stage company

Nice to have

• Experience with CRM, sales engagement, or revenue operations tools
• Prior experience at a high-growth B2B SaaS startup
• Network within the startup and venture ecosystem

About the company

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack with one unified system. The company has raised $85M in Series B and has founders who previously led Brex, Apollo, and Clari.