Launch Operations

The role

You will own the end-to-end onboarding experience from signed contract to fully activated customer. You will work with founders and revenue leaders to stand up outbound motions and build the onboarding engine.

What you will do

• Lead the full onboarding process from contract signature through go-live
• Run onboarding calls and align on ICP, TAM, signals, and outbound strategy
• Translate customer goals into a clear onboarding plan
• Build and deliver high-quality TAMs, signals, and outbound setups
• Manage timelines, stakeholders, and deliverables across each onboarding
• Coordinate with Sales and Account Management for handoffs
• Create and refine onboarding playbooks, templates, and workflows
• Identify bottlenecks and improve speed, quality, and scalability
• Surface patterns, feedback, and friction points to Product and Engineering

Required qualifications

• High agency and ownership
• Strong operational mindset with attention to detail and execution quality
• Comfortable working directly with founders, CROs, and GTM leaders
• Ability to manage multiple workstreams and customers at once
• Thrives in ambiguity
• Extremely high bar for quality
• Clear, confident communicator
• Fast-moving and organized
• Systems thinker

Nice to have

• RevOps, Sales Ops, or GTM Ops
• Forward-deployed / implementation roles
• Consulting or technical customer success
• SDR/AE who is highly systems-oriented

About the company

Monaco is building an AI-native revenue platform that replaces the fragmented GTM stack. The company has raised $85M in Series B and has founders who previously led Brex, Apollo, and Clari.