IT Support Engineer

The role

You will serve as a primary point of contact for employee IT issues in a fully remote, Mac-based environment. You will handle SaaS administration, support the Mac fleet, and build documentation and automations to scale IT operations.

What you will do

• Serve as a primary point of contact for employee IT issues in Serval
• Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom
• Manage access requests and reviews through ConductorOne
• Support the Mac fleet in Iru
• Assist with provisioning, asset tracking, onboarding, and offboarding
• Write and maintain IT documentation and help articles
• Build smaller automations in Serval and similar platforms
• Contribute to IT projects in partnership with People, Security, Engineering, and other teams
• Look for practical ways to use AI to improve support and IT operations

Required qualifications

• 2+ years of experience in IT support, help desk, or IT operations
• Hands-on experience supporting macOS users in a cloud-first or remote environment
• Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
• Foundational understanding of IAM concepts and SSO
• Some hands-on exposure to IT automation or workflow tools
• Strong written and verbal communication skills
• Customer-service mindset
• Strong problem-solving skills
• Experience in a high-growth startup environment, ideally in B2C or SaaS
• Demonstrated AI fluency

Nice to have

• Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
• Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops
• Experience writing clear, user-facing documentation or help articles
• Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations

Benefits

• Work wherever you want
• Competitive cash and equity compensation
• Stipend to set-up your ideal working environment
• Competitive Benefit Plans for employees based on your location
• Medical, dental and vision benefits (US)
• Ability to contribute to a 401k plan (US)
• Unlimited PTO
• 3 day weekend every month

Before you apply

• Recruiter Video Call
• Hiring Manager Video Call
• Stakeholder Video Call
• Take Home Assignment
• Reference Checks

About the company

Monarch is a personal finance platform designed to help make the complexity of finances feel simple. It is a fully remote company.