Engagement Manager

The role

The Engagement Manager will own customer relationships and outcomes from kickoff through renewal and expansion. You will manage account health, run weekly cadences, and partner with engineering and operations to solve customer problems.

What you will do

• Own customer accounts end to end including onboarding, adoption, health, renewal, and expansion
• Run renewals and upsells from identifying opportunity to closing
• Act as single point of accountability for customer questions, escalations, and requests
• Run operating cadence including weekly syncs, monthly KPI reporting, and quarterly executive reviews
• Build executive relationships with CFOs, controllers, and AR leaders
• Read usage, collection, and agent data to identify opportunities and frictions
• Partner with Operations and Engineering on scope, deployment, and tuning
• Feed customer patterns back to Engineering to shape the roadmap
• Create playbooks including onboarding checklists, QBR templates, and escalation paths

Required qualifications

• 3+ years at a top-tier management consultancy or investment bank, or a comparable high-ownership operating role
• Exceptional attention to detail
• Executive presence
• Strong analytical instincts
• Commercially minded and comfortable owning a revenue target
• Comfortable with software and data
• Stellar communication, written and spoken
• Bias to action

Nice to have

• Familiarity with ERPs or B2B finance workflows

Benefits

• Competitive salary
• Meaningful equity
• Medical/dental/vision
• Flexible paid time off
• Dinner stipend

About the company

Monk is an AI-native accounts receivable (AR) platform for B2B companies. The company is rebuilding the AR stack with AI, speed, and craftsmanship.