Strategy and Operations Lead

The role

You will own customer outcomes end to end by leading deployment efforts and acting as a strategic advisor to finance leadership. You will design and ship agents, build customer relationships, and translate billing workflows into agent workflows.

What you will do

• Act as a strategic advisor to CFOs, controllers, and AR leaders
• Own the full deployment lifecycle for a book of Customers
• Establish yourself as an expert in deploying AI to solve revenue-related challenges
• Go on-site and lead custom product demonstrations and working sessions
• Map Customer AR processes and translate them into agent workflows, escalation policies, and playbooks
• Own Customer KPIs and report against them
• Surface expansion and drive renewals off demonstrated outcomes
• Feed insights back to Engineering to shape the product roadmap

Required qualifications

• 4+ years at a top-tier management consultancy or investment bank, or a comparable high-ownership operating role
• Exceptional communication and executive presence
• Stellar presentation skills, including demos, slides, memos and on the spot whiteboard presentations
• Strong analytical and structured problem-solving instincts
• High agency and resilience
• Comfort getting hands-on with software and non-deterministic systems
• Bias to action

Benefits

• Competitive salary
• Meaningful equity
• Medical/dental/vision
• Flexible paid time off
• Dinner stipend

About the company

Monk is an AI-native accounts receivable (AR) platform for B2B companies, helping businesses get paid fast. The company is backed by leading investors and has ex-finance founders.