Prescriptions Coordinator

The role

You will support patients, clinicians, and pharmacy teams by managing prescriptions throughout the patient journey. You will maintain patient records, respond to enquiries, and coordinate with internal and external teams.

What you will do

• Responding to patient enquiries via telephone and email
• Maintaining accurate and up-to-date electronic patient records and prescription information
• Working with pharmacy and clinical teams to ensure efficient prescription processing
• Keeping patients informed of changes or updates relating to their prescriptions
• Liaising with external pharmacy partners regarding prescription receipt, dispensing, and delivery
• Supporting clinicians with day-to-day operational queries
• Assisting with operational and clinical recruitment and onboarding activities
• Recording and escalating patient feedback, complaints, incidents and significant events
• Working with the Governance team to document and address concerns
• Liaising with Product and Technology teams to resolve technical issues

Required qualifications

• At least two years of experience in an administrative, customer service or operational role
• Excellent attention to detail and the ability to maintain accurate records
• Strong communication skills with a confident, professional telephone manner
• A patient-focused approach with empathy, patience and a genuine desire to help others
• Good IT skills and the confidence to learn new systems and technology
• Strong organisational skills to manage competing priorities in a fast-paced environment
• An understanding of the importance of confidentiality, compliance and following established procedures
• A proactive, adaptable attitude and the ability to work both independently and as part of a team
• A willingness to learn, take ownership and contribute to service improvement

Nice to have

• Experience working in healthcare or another regulated environment

Benefits

• Competitive salary
• 25 days annual leave, increasing to 27 days after one year and 30 days after two years, plus bank holidays
• 5% matched pension contribution
• Enhanced maternity and paternity pay
• Cycle-to-work scheme
• Opportunities for professional development and career progression
• A collaborative and supportive working environment

About the company

Montu UK is a digital health company specialising in cannabis-based medicines (CBPMs). They aim to improve access to safe, effective treatments and deliver exceptional patient care.