Account Manager (f/m/d)

Munich, Remote. Posted 9 months ago

The role

You will drive SaaS revenue growth through proactive customer engagement. You will identify upsell opportunities and mitigate churn risks for a portfolio of customers using data insights.

What you will do

Drive customer engagement by building and nurturing scalable relationships
Guide and consult with clients to drive engagement and feature activation
Identify new business opportunities and product optimization initiatives to upsell
Measure success and monitor revenue trajectory using specific KPIs
Compile and communicate client feedback to internal stakeholders
Act in an advisory capacity on current and future product features
Design and deliver client journey touchpoints to increase satisfaction and retention

Required qualifications

Proven experience in a proactive commercial-centric role, ideally in a B2B setting
Prior experience with upselling products and product features to existing clients
Fluent in German (C2)
Fluent in English (C1)

Nice to have

Customer obsessed
Commercially minded
Clear communicator
Analytical mindset
Expert Operator

Benefits

Top-of-market compensation package, including equity
Weekly breakfasts
Friday demos
20 days work from abroad
600EUR/GBP Learning & Development Budget
Other local benefits

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. Founded in Berlin, it is a fintech unicorn used by more than 10,000 businesses.