Senior Account Manager (f/m/d)

The role

You will work with customers in the Dutch market to improve processes and develop strategies to maximize value using the Moss product. You will drive customer engagement, upsell products, and provide data insights.

What you will do

• Drive customer engagement by building and nurturing relationships
• Guide and consult customers to drive engagement and feature activation
• Upsell products and features to increase value for existing accounts
• Measure success and monitor revenue trajectory using KPIs
• Act as Product ambassador by communicating client feedback to internal stakeholders
• Design and deliver client journey touchpoints to increase satisfaction and retention

Required qualifications

• 4 + years of experience in a commercial customer-centric proactive role
• Prior experience with upselling products and product features to existing customers
• Fluent in both Dutch and English

Nice to have

• experience ideally in a B2B or SaaS setting

Benefits

• Attractive compensation package
• Company stock option plan
• Annual learning budget
• Financial support for public transport
• Generous pension plan
• 1 months work from abroad
• Equity
• 600EUR/GBP Learning & Development Budget

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. It is a fintech unicorn with over 10,000 businesses using the platform.