Customer Support NL - Working Student

The role

You will be the first point of contact for Dutch and English speaking customers via live chat, email and phone. You will help customers use the fintech product and work with the Berlin support team to troubleshoot issues.

What you will do

• Respond to customer inquiries in Dutch and English across live chat, email and phone
• Own customer queries from first contact through to resolution
• Work directly with the Berlin support team to troubleshoot complex account issues
• Guide new corporate users through the web and mobile app
• Point users to self-service resources and documentation
• Share customer feedback with the team
• Contribute to improving internal support processes

Required qualifications

• Initial experience in customer support, client services, or another user-facing role
• Business-fluent English (C1/C2)
• Dutch (native or C1+)
• Solves customer problems efficiently and with empathy
• Adapts tone to different customer personalities and stays calm in stressful conversations
• Picks up new software, CRM tools (such as Zendesk or Salesforce) and internal workflows quickly
• Writes and speaks clearly, in both Dutch and English
• Reliable and comfortable working as part of an onsite team

Nice to have

• Experience in fintech, SaaS or banking
• Interested in a long-term path at Moss

Benefits

• Top-of-market compensation package, including equity
• Weekly breakfasts
• Friday demos
• 20 days work from abroad
• 600EUR/GBP Learning & Development Budget
• Other local benefits

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. Founded in Berlin, it is a fintech unicorn used by more than 10,000 businesses.