Customer Success Manager (f/m/d)

The role

You will drive SaaS revenue growth through proactive customer engagement. You will identify upsell opportunities and mitigate churn risks using data insights.

What you will do

• Build and nurture scalable relationships to understand client finance goals.
• Guide and consult with customers to drive engagement and feature activation.
• Identify new business opportunities and product optimisation initiatives to upsell.
• Monitor revenue trajectory and achieve KPIs like spend engagement and renewals.
• Compile and communicate client feedback to internal stakeholders.
• Advise on current and future product features.
• Design and deliver client journey touchpoints to increase satisfaction and retention.

Required qualifications

• Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
• Prior experience with upselling products and product features to existing clients.
• Fluent in English (C2).

Nice to have

• Customer obsessed
• Commercially minded
• Clear communicator
• Analytical mindset
• Expert Operator

Benefits

• Top-of-market compensation package, including equity.
• Weekly breakfasts and Friday demos.
• 20 days work from abroad.
• 600EUR/GBP Learning & Development Budget.
• Other local benefits.

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. Founded in Berlin, it is a fintech unicorn used by more than 10,000 businesses.