Customer Support Specialist - German / English (f/m/d)

Berlin, Remote. Posted 4 months ago

The role

You will handle customer support queries via calls, chat, and emails. You will also investigate complex cases like potential fraud or payment issues and provide insights to the product team.

What you will do

Handle customer support queries via calls, chat, and emails
Gain insights about customer needs and channel them to the product team
Innovate and optimize internal processes
Support the team on topics such as shift management or technical leadership
Work in projects to improve the support experience
Conduct investigations into complex cases such as potential fraud or payment issues

Required qualifications

Previous experience in a customer facing roles
Fluent German (C1)
Fluent English (C1)

Nice to have

Methodical thinker
Proactive problem-solver
Clear Communicator
Customer oriented
Quick learner

Benefits

Top-of-market compensation package
Equity
Weekly breakfasts
Friday demos
20 days work from abroad
600EUR/GBP Learning & Development Budget
Other local benefits

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. Founded in Berlin, it is a fintech unicorn with over 10,000 business customers.