Account Manager (f/m/d)

Amsterdam, Remote. Posted a month ago

The role

You will work with customers in the Dutch market to improve processes and develop strategies to maximize value. You will drive customer engagement, upsell products, and act as a product ambassador.

What you will do

Drive customer engagement by building and nurturing relationships
Guide and consult customers to drive engagement and feature activation
Upsell by identifying new business opportunities and product optimization initiatives
Measure success and provide data insights using specific KPIs
Monitor revenue trajectory through metrics like spend engagement, SaaS uplift and renewals
Act as Product ambassador by communicating client feedback to internal stakeholders
Design and deliver client journey touchpoints to increase satisfaction and retention

Required qualifications

Proven experience in a commercial customer-centric proactive role, ideally in a B2B setting
Prior experience with upselling products and product features to existing customers
Fluent in both Dutch and English
Customer obsessed
Commercially minded
Clear communicator
Analytical mindset
Methodical multi-tasker

Benefits

Attractive compensation package including company stock option plan
Annual learning budget
Financial support for public transport
Generous pension plan
1 month work from abroad
Equity
Weekly breakfasts and Friday demos
600EUR/GBP Learning & Development Budget

About the company

Moss is a Finance AI platform for Europe's mid-sized businesses that automates card issuing, invoice management and expenses. It is a fintech unicorn with over 10,000 businesses using the platform.