Sr. Technical Customer Success Manager

The role

You will own a book of 12-18 accounts totaling $2-5M ARR. You will drive product adoption, expansion, and retention by building relationships and providing technical expertise.

What you will do

• Own a book of business consisting of 12-18 accounts totaling $2-5M ARR
• Build and nurture strong relationships within your book
• Provide advanced product-level technical expertise for onboarding and complex deployments
• Build and act on account plans through each lifecycle stage
• Understand customer business needs, use cases, and product usage
• Organize and lead value-focused executive business reviews at least once per year
• Communicate with customers about new features and roadmaps
• Lead customer escalations and coordinate with internal teams
• Aggregate and prioritize customer product feedback for product and engineering teams

Required qualifications

• 5+ years of experience in a customer-facing post-sales or implementation role in SaaS environments
• 5+ years of domain expertise in a security product, cloud email, Google Workspace/Microsoft 365, SSO, or equivalent
• Hands-on work in SQL or writing code
• Custom API-based integrations

Nice to have

• cybersecurity or identity management experience

About the company

Material Security is a remote-first workplace with an office in San Francisco, California.