Robotics Customer Success Intern

The role

You will own ticket resolution end-to-end and run customer onboarding. You will diagnose bugs, analyze customer issue data, and develop AI tools to improve support quality.

What you will do

• Own tickets end-to-end from first response to resolution.
• Diagnose bugs and walk customers through fixes.
• Coordinate repairs or replacements.
• Escalate hard issues to Engineering, Product, or Ops and drive them to closure.
• Analyze customer issue data to spot patterns and product gaps.
• Develop deep product knowledge across hardware, software, algorithms, and the Matic app.
• Develop and deploy AI tools such as skills and agents to improve response times and support quality.

Required qualifications

• Deep customer empathy paired with a bias toward action.
• Technical curiosity to understand how a complex hardware + software + AI product works.
• Bachelor's degree completed or in progress.
• Weekend availability.

Nice to have

• Technical or analytical background

About the company

Matic is on a mission to recapture lost time by revolutionizing home robotics with a floor cleaning robot. The company is a tight-knit and collaborative team focused on building products customers will cherish.