Senior Software Engineer, Production

The role

You will run production for institutional customers of Prividium Ledger: hold the First Responder rotation, coordinate incidents to restoration, and write the RCA. You will also decide what ships, remove the causes of recurring incidents, and measure the service against each customer's SLA.

What you will do

• Run production for institutional customers, hold the First Responder rotation and coordinate incidents to restoration.
• Write the RCA the customer's engineers read.
• Decide go/no-go on changes to your environments, verify before rollout and validate after, including executing sequencer rollouts.
• Turn pages, runbooks and manual steps into fixes in the sequencer, provers or tooling.
• Own the SLA card for your customers, measured monthly against their contracts.
• Drive diagnosis and fixes through the component teams that own the code.
• Later, support customers who run the chain themselves.

Required qualifications

• Experience on-call for a system you wrote code for, including owning an incident from page to RCA to the fix that stopped it recurring.
• Ability to find causes in code you did not write.
• Strong in a systems language such as Rust, Go, C++ or Java; Rust is learnable here.
• Verify before rollout and say which changes are reversible and which are not.
• Experience running production for a service with external customers, whose incident notices and RCAs were read by their engineers.
• Make other teams finish the work without escalating.
• Willingness to hold a 24/7 rotation.
• Based in the US or the EU.

Nice to have

• Rollup or node operations experience (sequencer, prover, L1 settlement).
• Ethereum execution client internals.
• Tooling you built that other teams adopted.

Benefits

• Medical, dental and vision from day one; global health cover for team members outside the US.
• 401(k) with a Safe Harbor match up to 4 percent for eligible US employees.
• Flexible paid time off plus public holidays and two company closure weeks a year.
• Six weeks paid parental bonding leave and up to ten weeks paid birth recovery leave.
• Confidential mental health support.
• USD 2,000 home office stipend.
• Company laptop refreshed every three years.
• Up to USD 400 a month toward coworking.
• USD 500 annual learning budget.
• Company and team offsites.

Before you apply

• Must be based in the US or the EU; some customers whitelist the jurisdictions their operators work from, so this is a hard requirement.
• The posting does not ask about current or past pay at any stage of the process.

About the company

Matter Labs invented ZK rollups and built the first one on Ethereum. It builds Prividium, a platform that lets institutions run digital asset businesses privately under their own rules.