Account Manager

The role

You will own post-sale client relationships and help customers realize value from the platform. You will build trusted relationships, coordinate internal teams, and guide customers through operational changes.

What you will do

• Build trusted relationships with client stakeholders
• Serve as the accountable point person for customer outcomes
• Coordinate multiple accounts, deliverables, timelines, and training needs
• Anticipate risks and create plans to keep customers and internal teams aligned
• Lead difficult conversations regarding product issues or delivery delays
• Drive product adoption and coach clients on reporting and performance workflows
• Ensure business value realization through change management
• Translate customer needs into internal action plans
• Synthesize product feedback and manage product requests
• Enable client advocacy through reference calls and user research

Required qualifications

• 5+ years of experience in client relationship management, Investor Relations, consulting or engagement management, implementation, PMO, or a related customer-facing role
• Proven track record managing executive-level relationships, complex customer lifecycles, or multi-workstream engagements
• Experience coordinating multiple internal teams, deliverables, and dependencies on behalf of a customer
• Strong strategic thinking paired with a bias for action
• Exceptional communication and interpersonal skills
• Comfortable navigating product conversations
• Experience working cross-functionally with Sales, Legal, and Product teams
• Understand the operating context of private funds

Nice to have

• fund finance background

Benefits

• Competitive salary + equity package
• Comprehensive healthcare benefits
• Maybern covers 100% of medical, dental, and vision premiums for individuals
• HSA & FSA plans
• Family-Friendly policies
• Paid parental leave
• Flexible schedule
• Flexible PTO / sick leave
• WFH as needed to fit your needs
• 401k

About the company

Maybern is an NYC based company equipping fund managers with a fully agentic operating system for private fund management. The company is backed by leading venture capital firms and strategic investors.