Madhive
Client Success Manager
Madhive HQ (New York, NY), Remote. Posted a month ago
The role
The Client Success Manager will drive retention and growth for a book of business. You will serve as a partner to customers by connecting product solutions to their business challenges and managing the customer journey from onboarding to renewal.
What you will do
- Own and drive retention and growth for your book of business
- Serve as a trusted partner for customers by understanding their business challenges and connecting product solutions to their needs
- Own the customer journey from onboarding to renewal
- Drive existing customer net revenue retention and increased adoption and improve customer health
- Work cross functionally to advocate for a customer first mindset across all business decisions
- Maintain varying sized clients and books of business to drive revenue and ensure customer satisfaction
- Serve as the escalation point for assigned clients to resolve questions
- Monitor campaign performance and enable optimizations to meet metrics for delivery and KPIs
- Continual education on capabilities and reporting on products, operations, processes, and self-service offerings
- Prepare for and lead Executive Business Reviews
Required qualifications
- 4+ years of experience in a similar Client Services role
- Strong communication skills, working with key stakeholders internally and externally
- Data-savvy with strong excel skills
- Experience working cross functionally with other departments
- Ability to project manage, prioritize and articulate issues to management when they arise
- Experience managing, troubleshooting and optimizing platform-based media campaigns in DSPs, Social Platforms or SEM Bid Managers
Nice to have
- Bachelor’s Degree in Marketing, Advertising, Business or Stats
- Ad Operation Experience
About the company
Madhive is an operating system built to help local media professionals build profitable, differentiated, and efficient businesses. The company empowers sales teams to extend their reach into streaming and connects local advertisers with the communities they serve.