Technical Account Manager - Enterprise

The role

You will offer onboarding, implementation, and adoption support for customers. You will deliver product integration consultation and post-sale Enterprise guidance to enable seamless technical implementations.

What you will do

• Offer onboarding, implementation, and adoption support for customers
• Deliver product integration consultation and post-sale Enterprise guidance
• Support completion of security questionnaires in a cross functional team
• Support large identity implementations requiring ongoing technical guidance, including SSO, SAML, and enterprise authentication systems
• Collaborate with engineering teams to identify technical improvement opportunities and influence the product roadmap
• Build technical documentation, best practices guides, and enablement materials
• Work together with founder and account executives to ensure comprehensive customer success

Required qualifications

• 2+ years experience in B2B SaaS
• Strong technical and design fluency
• Comfortably explain component libraries
• Comfortable in ambiguity
• Entrepreneurial spirit and first principles thinking

Nice to have

• Prior experience at an early-stage AI company (Seed to Series C preferred)
• You have used tools like Magic Patterns before
• You know how to code
• Experience with bottoms-up adoption funnels and PLG
• Previous founder, early operator, or first customer success hire

Benefits

• Rapid career growth
• Competitive salary and equity package
• 15 days off PTO
• Health, dental, and vision coverage
• Fun team offsites and events

About the company

Magic Patterns is a Series A company that helps product teams go from idea to production. They have Fortune 500 customers and a distributed team.