Customer Experience Operations Manager

The role

You will translate business needs into workflows and scalable system improvements. You will prototype AI-assisted workflows, manage Salesforce and GTM systems, and lead cross-functional projects.

What you will do

• Translate evolving business needs into actionable, prioritized workflows and scalable systems improvements
• Identify and prototype AI-assisted workflows and take successful ones to production
• Evaluate AI features in the GTM stack and recommend adoption
• Serve as the first line of defense for Salesforce and GTM systems support
• Write and maintain prompts, agent instructions, and templates
• Build and maintain Salesforce flows and automations
• Lead cross-functional projects by defining scope and driving stakeholder alignment
• Ensure CX systems and reporting are intuitive and reliable

Required qualifications

• 2–4 years in a customer experience, revenue operations, or GTM operations role, ideally within SaaS
• Proven experience administering and building in Salesforce (flows, automations, reporting)
• Strong technical troubleshooting skills
• Proficiency in Google Sheets and basic SQL
• Experience managing projects with multiple stakeholders
• Ability to document, standardize, and scale processes
• Comfortable pushing back on stakeholders and building consensus
• Hands-on experience using LLMs (Claude, ChatGPT, etc.) to solve real operational problems
• Comfort with prompt design and evaluating output quality
• Familiarity with automation and integration tools (N8N, Zapier, MCP connectors)
• Judgment about when AI is the right tool and when a deterministic flow is better

Nice to have

• Familiarity with tools like Gong, Chili Piper, Skilljar, Intercom or other CX-enablement platforms
• Experience supporting Product-Led Growth (PLG) teams or strategies
• Experience in high-growth, startup-like environments where agility and prioritization are critical

Benefits

• Flexibility of working from home
• Unlimited time off
• Choice of employer-paid health insurance plans
• Dental and vision offered at very low premiums
• Generous stock options, vested over 4 years
• 401k match
• Monthly wellness stipend

About the company

MagicSchool is a generative AI platform for teachers with more than 7 million users. It is a fast growing company working towards real social impact.