Customer Success Manager - EMEA

The role

You will be the first Customer Success Manager in EMEA, serving as a strategic partner to customers. You will drive value, retention, and growth by managing a book of accounts and building the foundation for regional growth.

What you will do

• Manage a book of accounts with a focus on segmentation and strategic prioritization.
• Create and execute success plans aligned with customer business objectives and value metrics.
• Monitor account health using data and behavioral indicators.
• Establish and grow Customer Success presence in EMEA.
• Deliver end user training and enablement through 1:1 and 1:many formats.
• Build strong, trust-based relationships with key stakeholders.
• Lead Business Impact Reviews and Tune-Ups to demonstrate ROI.
• Partner with Sales and Support to identify upsell opportunities and expansion paths.
• Identify and address early signs of churn through data and sentiment analysis.
• Serve as a primary escalation point and coordinate cross-functional resolution efforts.

Required qualifications

• 4+ years in Customer Success at a B2B SaaS or software company
• Proven results with retention and growth numbers
• Comfortable with ambiguity and able to take initiative independently
• Top-notch communicator and natural relationship builder
• Experience leading live product demos and training sessions
• Ability to spot risks and flag them early
• Analytical mindset with ability to dive into data
• Ability to thrive in fast-paced, ever-evolving environments
• Proficiency in English

Nice to have

• Industry or field experience in maintenance, manufacturing, facilities, field service, or another asset-intensive industry
• Hands-on experience with CMMS/EAM tools
• Conversational proficiency in second language

Benefits

• Base pay
• Commission
• Annual bonus
• Equity

About the company

MaintainX is a mobile-first work execution platform for industrial and frontline teams. In August 2026, MaintainX became part of Autodesk.