Customer Success Manager - Asset Intelligence

The role

You will help customers adopt Asset Intelligence solutions by partnering with operators, reliability engineers, and IT leaders. You will integrate live equipment data, connect sensors and OT systems, and ensure customers realize measurable ROI.

What you will do

• Build deep relationships with customers to understand maintenance and reliability objectives.
• Help customers define success metrics and quantify ROI from predictive maintenance.
• Perform Quarterly Business Reviews and recommend strategies to improve asset health.
• Conduct product demonstrations, training sessions, and webinars.
• Provide best-practice guidance on condition-based maintenance and downtime tracking.
• Work with Sales to identify opportunities for upsell and cross-sell.
• Work with Product and Engineering to relay customer feedback and influence roadmap priorities.
• Use behavioral and telemetry data to identify customers at risk and develop outreach strategies.
• Address adoption challenges to ensure customers renew and expand subscriptions.
• Provide feedback on integration pain points and data quality.

Required qualifications

• 2+ years of experience in Customer Success or a similar customer-facing role within a B2B SaaS company.
• Experience supporting enterprise accounts with complex implementations and multiple stakeholders.
• Familiarity with industrial maintenance practices and predictive maintenance concepts.
• Experience with or strong interest in IoT sensors, machine data, SCADA/PLC systems, Ignition, MQTT or other OT data sources.
• Ability to translate technical concepts into business value.
• Strong communication and interpersonal skills.
• Ability to lead training sessions for technical and non-technical audiences.
• Comfortable presenting to executives and frontline teams.
• Analytical mindset to track adoption, usage patterns and ROI.
• Comfortable working in a fast-paced, dynamic environment and collaborating across multiple teams.

Benefits

• Base pay
• Commission
• Annual bonus
• Equity

About the company

MaintainX is a mobile-first work execution platform for industrial and frontline teams. In August 2026 MaintainX became part of Autodesk.