Principal Design Researcher

The role

You will own end-to-end research to understand user needs, behaviors, and motivations. You will partner with Product Managers, Designers, and Engineers to turn complex problems into actionable insights for an AI-first product.

What you will do

• Own research from end to end including scoping, planning, recruiting, running sessions, synthesizing, and presenting findings.
• Translate complex findings into clear narratives and actionable recommendations.
• Get close to users through site visits, interviews, and hands-on observation.
• Champion customer empathy across the organization through storytelling and shared insight repositories.
• Leverage AI tools to accelerate research workflows.
• Independently scope, prioritize, and manage research projects.
• Help shape how research works at MaintainX by establishing tools, templates, and rhythms.

Required qualifications

• 6+ years of experience in UX research.
• Strong foundation in research methodologies across both qualitative and quantitative methods.
• Ability to translate ambiguous problems into well-scoped research plans and recommendations.
• Experience synthesizing research into compelling presentations for PMs, designers, engineers, and leadership.
• Comfortable working independently in cross-functional teams in fast-paced environments.
• Demonstrated ability of adopting AI tooling to accelerate your research workflow.
• Experience with analytics tools (Amplitude, etc.).
• Expert level of English, both spoken and written.

Nice to have

• Background in industrial, operations, or field-based user populations.
• Background in psychology, HCI, anthropology, or a related field (or equivalent practical experience).
• Exposure to service design, journey mapping, or VOC programs.
• Experience working at a B2B SaaS company or on products serving non-desk workers.

About the company

MaintainX is a mobile-first work execution platform for industrial and frontline teams. It is part of Autodesk Operations Solutions.