Implementation Analyst - Bilingual (English & Spanish)

The role

You will support customer implementations by configuring the MaintainX platform, managing data migration, and gathering business requirements. You will lead mid-market customers through onboarding, deliver training, and troubleshoot technical issues.

What you will do

• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems
• Participate in multiple accounts, deadlines, and milestones

Required qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering
• Fluent in both English and Spanish
• BEng degree or equivalent
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas
• Ability to manage multiple priorities and perform well in a fast-paced environment
• Savvy with technology
• Ability to learn the MaintainX product within 30 days to advise customers

Nice to have

• Experience in manufacturing and/or industrial space

Benefits

• Competitive salary
• Meaningful equity opportunities
• Healthcare, dental, and vision coverage
• 401(k) / RRSP enrollment program
• Take what you need PTO

About the company

MaintainX is a mobile-first work execution platform for industrial and frontline teams. In August 2026 MaintainX became part of Autodesk.