Customer Care Operations Intern (EN & FR Speaker)

The role

You will address complex customer and candidate tickets escalated from an outsourcing provider. You will also analyze customer interaction data, write Help Centre articles, and work on building and deploying AI-driven customer support agents.

What you will do

• Address complex customer and candidate tickets escalated from an outsourcing provider
• Analyse customer interaction data to identify trends and insights
• Write and refine Help Centre articles
• Communicate daily with other teams and external collaborators
• Contribute to building and deploying AI-driven customer support agents

Required qualifications

• Strong passion for AI and HR tech
• Strong analytical mindset
• Proactive and innovative
• Exceptional customer service and communication skills
• Excellent writing skills
• Proficiency with Google Sheets and/or Excel
• Ability to thrive in a fast-paced environment
• Either native French or English speaker
• C1 proficiency in French or English

Nice to have

• Experience working with AI-driven tools
• Fluency in additional languages
• Experience with Intercom, Slack and Notion

Benefits

• A competitive intern salary
• A flexible working policy (hybrid, full-remote (if permitted by school))
• A lunch card with a dedicated monthly budget
• Team socials (weekly lunch & drinks, quarterly MakiDays)
• Morning offices located in Silicon IX, if based in Paris

Before you apply

• An assessment on Maki (~20mins)
• An interview with Roisin (30mins)
• An interview with Solène (30mins)
• A take home case study including writing a Help Centre article, data analysis and a French language test

About the company

Maki aims to give human resources more-than-human powers by building conversational AI agents. Their mission is to liberate HR teams, advance organizations, and expand human potential.