Onboarding Manager

The role

You will guide beauty and wellness business owners through a 2-3 week software transition. You will manage a pipeline of 30-35 new accounts monthly by providing product training and account configuration.

What you will do

• Manage the onboarding journey and document goals
• Provide product training via virtual meetings
• Configure accounts for rollout
• Provide guidance using beauty/wellness industry knowledge
• Identify accounts with high activation potential
• Connect Mangomint features to customer pain points and business goals
• Position Mangomint Payment Processing as a core part of activation
• Create tailored onboarding plans
• Collaborate with engineering, product, sales, and marketing teams

Required qualifications

• 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales
• Comfortable working in a metrics-driven environment
• Ability to manage multiple customer onboarding projects simultaneously
• Strong written and verbal communication skills
• Proactive and solutions-oriented with strong problem-solving skills
• Tech savvy with Salesforce, Slack, text messaging, and video calls
• Ability to master new software and teach complex concepts

Nice to have

• Prior experience in the beauty/wellness industry
• Experience supporting service-based small businesses

Benefits

• Health, dental, vision, life & LTD insurance
• Generous monthly wellness budget for gym memberships, yoga, etc.
• Premium subscription to the Calm app
• One Medical membership
• Flexible PTO
• 401k plan available (no matching)
• Employee stock option program

About the company

Mangomint is a platform salons, spas, and beauty professionals use to run and grow their businesses. It is an ambitious and collaborative team that comes together in person every few months.