VP Customer Success (f/m/d)

The role

You will own how Manex AI delivers measurable impact on the factory floor from first pilot to global rollout. You will lead complex customer projects and build the team and relationships that turn the platform into lasting customer value.

What you will do

• Lead and oversee complex customer projects from pilot to global rollout
• Drive project management and coordination of integrations across industries
• Guide and mentor sales, ops, and tech stakeholders within cross-functional project teams
• Build and strengthen long-term customer relationships with enterprise stakeholders
• Strategically expand and manage the Customer Impact Team
• Take an active role in the strategic development of the business model and product

Required qualifications

• Degree in Industrial Engineering, Mechanical Engineering, or similar
• 5 to 10 years of professional experience in consulting, automotive, manufacturing, or tech
• Good understanding of AI, software, and production processes
• Proven ability to lead cross-functional teams and orchestrate stakeholders
• Business-fluent in German and English
• Based in Munich or willing to relocate

Nice to have

• industry PhD

Benefits

• Unique opportunity to lead a top-tier team
• Top-of-market compensation with equity package
• Best-in-class network across Europe and the US

About the company

Manex AI is building autonomous factories to enable autonomy for the world's leading organizations. The company has raised a Seed Round from Lightspeed and BlueYard and works with enterprise manufacturing customers.