Account Manager

The role

You will own a portfolio of corporate accounts from contract signing through renewal and expansion. You will be the main contact for your clients and work with Product, Operations, Sales and Marketing to deliver their outcomes.

What you will do

• Own accounts end-to-end from signed contract through renewal and expansion
• Run client meetings, business reviews and escalations
• Track account health, flag risks early and ensure client KPIs are met
• Oversee onboarding, including data migration and technical implementation
• Bring structured client feedback to Product and Engineering
• Partner with Sales and Marketing on handoffs, case studies and growth plays
• Build playbooks and dashboards that make account management repeatable

Required qualifications

• 6+ years in account management, client success, or a client-facing B2B SaaS role
• Proven track record growing accounts through renewals and expansion
• Ability to hold cross-functional teams accountable to client outcomes
• Strong judgment and bias toward action in ambiguous, fast-moving environments
• Analytical fluency and comfort using AI tools to increase output
• Experience building account management processes or playbooks from scratch
• Bachelor's degree or equivalent practical work experience

Nice to have

• Familiarity with legal tech, professional services, or regulated industries

Before you apply

• Five days a week in-office in New York City is required

About the company

Manifest OS is an AI-native company replacing the billable hour and making legal services more accessible for American businesses and consumers. It has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round and Quiet Capital.