Strategic Account Manager

The role

You will own Manifest OS's largest strategic accounts, including Fortune 500 companies, as their executive-level partner. You will turn pilots into multi-year, expanding partnerships and work across Product, Operations, Sales and Marketing to deliver complex engagements.

What you will do

• Own executive relationships and lead business reviews with C-suite stakeholders
• Convert pilots into full launches and drive multi-year renewals and expansions
• Ensure client KPIs and contractual commitments are met; get ahead of risks early
• Oversee onboarding including data migration, security reviews, and tech implementation
• Bring enterprise client needs to Product and Engineering to influence the roadmap
• Partner with Sales on account planning, renewals, and expansion proposals
• Define the enterprise account management playbook and set team-wide standards

Required qualifications

• 8+ years in enterprise account management or client success at a B2B SaaS company
• Proven track record owning and growing Fortune 500 or equivalently complex accounts
• Executive presence with experience managing senior, multi-stakeholder relationships
• Ability to hold cross-functional teams accountable to client outcomes
• Strong analytical skills and comfort using AI tools to increase output
• Experience building or formalizing enterprise account management processes
• Familiarity with legal tech, professional services, or regulated industries
• Bachelor's degree or equivalent practical work experience

Before you apply

• Fully in-office, five days a week; remote work is not offered

About the company

Manifest OS is an AI-native company aiming to replace the billable hour and make legal services more accessible for American businesses and consumers. It has raised a $60M Series A from Menlo Ventures, Kleiner Perkins, First Round and Quiet Capital.