Customer Success Lead

The role

You will own a portfolio of school and district partnerships end-to-end. You will build relationships with school counselors and define growth and engagement metrics to support student mental health access.

What you will do

• Own a portfolio of strategic school and district partnerships end-to-end
• Serve as the primary point of contact for school counselors
• Build deep relationships with school stakeholders
• Drive growth within your portfolio by helping counselors identify more students who could benefit from care
• Define new playbooks, metrics, and dashboards
• Leverage AI to automate repetitive workflows
• Collaborate with Ops, Product, Growth, and Clinical teams

Required qualifications

• 4-5+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
• Proven sales, customer success, or business development track record
• High EQ
• AI-native
• Proven 0 to 1 builder
• Metrics-driven
• Scrappy and resourceful
• A natural coach
• Based in New York or willing to relocate

Nice to have

• Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, CX)
• Experience in EdTech or working with K–12 educators and school-based stakeholders
• Background in or strong interest in mental health, psychology, or adjacent human-centered services

Benefits

• Competitive compensation
• Base salary
• Bonus
• Equity
• Full benefits

About the company

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. They partner directly with school counselors to connect students to licensed therapists through existing insurance coverage.