Care Operations Associate (Remote, Mountain/Pacific)

The role

You will manage a caseload of referred families, guiding them from referral to intake. You will engage with families via phone and email and collaborate with internal teams to improve processes.

What you will do

• Manage a caseload of referred families as their point of contact
• Engage with families across phone, email, and other channels
• Keep families moving toward intake through follow-through and re-engagement
• Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows
• Surface real-time patterns on where families get stuck
• Make 60 to 80 outbound calls a day to families
• Help families commit to starting care and ask for referrals

Required qualifications

• 3+ years of professional experience
• Experienced in high-communication roles involving structured phone or video conversations
• Highly organized

Nice to have

• Experience in a startup or high-growth environment that required ambiguous problem solving

Benefits

• Competitive compensation
• Benefits
• Equity

Before you apply

• This is an evergreen role with applications reviewed as they come in

About the company

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. The company partners with school counselors to connect students to licensed therapists through existing insurance coverage.