Care Operations Associate

The role

You will guide families from referral to intake by managing a high-volume caseload. You will engage with families via phone and email and collaborate with internal teams to improve processes.

What you will do

• Manage a caseload of referred families as their point of contact
• Engage with families across phone, email, and other channels
• Keep families moving toward intake through follow-through and re-engagement
• Collaborate with Growth, Product, and Engineering to unblock cases and streamline workflows
• Surface real-time patterns on where families get stuck
• Share feedback on product, tools, and messaging
• Make 60 to 80 outbound calls a day to families

Required qualifications

• 3+ years of professional experience
• Experienced in high-communication roles involving structured phone or video conversations
• Highly organized

Nice to have

• Experience in a startup or high-growth environment that required ambiguous problem solving

Benefits

• Competitive compensation
• Benefits
• Equity

About the company

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. The company partners with school counselors to connect students to licensed therapists through existing insurance coverage.