Customer Success Manager

The role

You will own a portfolio of school partnerships end-to-end as a primary point of contact for school counselors. You will drive growth by helping counselors identify students for care and use AI tools to automate workflows.

What you will do

• Own a portfolio of school partnerships end-to-end
• Serve as the primary point of contact for school counselors
• Build deep relationships with counselors
• Drive growth within your portfolio by helping counselors identify more students who could benefit from care
• Use AI tools to automate repetitive workflows
• Collaborate cross-functionally to resolve issues and improve the partner experience

Required qualifications

• 2-3+ years of professional experience in a customer-facing role, operating in a fast-paced, complex environment
• Proven sales, customer success, or business development track record
• AI-native
• Metrics-driven
• Experienced with CRMs or account management tools
• Scrappy and resourceful
• Based in New York or willing to relocate

Nice to have

• Experience at an early-stage startup, ideally in a founding role (e.g., Sales, Success, Growth, CX)
• Experience in EdTech or working with K–12 educators and school-based stakeholders
• Background in or strong interest in mental health, psychology, or adjacent human-centered services

Benefits

• Competitive compensation
• Full benefits
• Equity

About the company

Marble is building the new operating system for youth mental health by connecting schools, therapists, and health plans on a single platform. They partner directly with school counselors to connect students to licensed therapists through existing insurance coverage.