Product Designer

The role

You will help more people get onboarded into Marshmallow by reducing friction in the sign up and activation flow. You will work on the Telematics team to build customer stickiness by working out how to reward and engage customers for being good drivers.

What you will do

• Shape problems by doing research with customers and turning themes into needs.
• Design the whole journey including wireframes, prototypes, flows, and polished screens.
• Translate complex concepts into clear, benefit-led experiences for web and app.
• Use funnel and analytics data to find where customers get stuck.
• Work alongside engineers from the first idea to what is shipped.
• Work in a cross-functional team with product managers, engineers, operations, data and other designers.
• Form opinions, explain thinking, and keep stakeholders in the loop.
• Contribute to the design system and keep things consistent with the brand.
• Use AI every day for research, analysis and production.

Required qualifications

• A portfolio that backs up what you have shipped having good business impact.
• Actively using AI to optimise workflow and create efficiency gains.
• 2+ years experience working somewhere fast moving (startup, fintech, scale-up etc).

Nice to have

• Commercial instinct

Benefits

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality
• mental health support with Oliva
• Personal learning budget
• 2 dedicated L&D days a year
• Monthly flexible benefits budget
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year

Before you apply

• We are not able to offer visa sponsorship for this position.

About the company

Marshmallow has grown from 3 to 700+ people since 2017 and has gained unicorn status. The company aims to become one of the largest financial services providers in the world.