Employee Relations Consultant - 3m Contract

The role

You will manage end-to-end complex employee casework and drive continuous improvement across HR processes. You will also refine employment policies and collaborate with Compliance and Risk teams to support regulatory status.

What you will do

• Leading complex UK ER cases, assessing risk and judging when or if external legal advice is needed.
• Embedding practical procedures that turn updated policies into consistent day-to-day ways of working.
• Strengthening case documentation and storage across locations for accessibility and audit readiness.
• Delivering targeted manager training informed by casework patterns.
• Partnering with People Partners and the Hungarian People team on case handling, consistent processes and FCA standards.

Required qualifications

• Experience independently managing complex UK employee relations cases.
• Strong working knowledge of UK employment law.
• Experience developing ER policies and procedures, embedding them in an organisation and helping managers use them.
• Experience designing and delivering manager training that helps prevent recurring issues and unnecessary escalation.
• An understanding of ER in a regulated environment, including how FCA standards affect employee conduct and case handling.
• Ability to weigh legal and business risks pragmatically and explain recommendations clearly.
• Ability to constructively challenge senior stakeholders and external advisers.
• Ability to get up to speed quickly and prioritise a changing caseload.
• Ability to collaborate closely with a lean People team.
• Ability to use AI thoughtfully in ER work with appropriate confidentiality safeguards and human judgement.

Nice to have

• A background in tech

Before you apply

• An initial 45 minute call with Orla from the Talent team.
• A 90 minute interview with the Head of People and Lead People Partner including scenario-based questions.

About the company

Marshmallow started in 2017 and has grown to over 700 people. The company aims to become one of the largest financial services providers in the world.