Complex Credit Hire Handler

The role

This person will manage a portfolio of Third Party Property Damage and Credit Hire claims. They will investigate liability and indemnity, set reserves, and negotiate settlements.

What you will do

• Manage a portfolio of Third Party Property Damage (TPPD) and Credit Hire claims
• Handle credit hire claims across specialist vehicle types including taxi and motorbike hire
• Triage and manage inbound communications
• Investigate claims and assess liability and indemnity
• Keep policyholders informed with clear, empathetic communication
• Set and maintain claim reserves and process payments
• Leave detailed notes on the claims system
• Perform housekeeping to ensure accuracy on the claims system
• Communicate professionally with customers or third party representatives

Required qualifications

• Hands-on experience managing Credit Hire and Third Party Property Damage (TPPD) claims
• Experience challenging hire periods, rates, and credit hire agreements
• Experience handling credit hire claims across specialist vehicle types, including taxi and motorbike hire
• Confidence in negotiating settlements over the phone and email
• Solid grasp of relevant case law and when to apply it
• Confidence discussing liability and indemnity decisions
• Comfortable setting and maintaining reserves and processing payments within agreed authority levels
• Track record of sound, independent decision-making
• Used to managing a varied caseload at pace

Benefits

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality
• Mental health support with Oliva
• Personal learning budget
• 2 dedicated L&D days a year
• Monthly flexible benefits budget
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year

Before you apply

• Initial call with a member of our Talent Acquisition team
• Interview with two members of the Claims team
• We are unable to provide individual feedback at application stage

About the company

Marshmallow started in 2017 and has grown to over 700 people. The company aims to become one of the largest financial services providers in the world.