Customer Care Executive

The role

You will provide real-time support via live chat to customers. You will collaborate with cross-functional teams to improve internal processes and manage the customer journey.

What you will do

• Providing exceptional support via live chat
• Guiding customers through the full customer journey
• Collaborating with cross-functional teams to improve internal processes
• Tracking progress through CSAT scores, quality audits, and productivity metrics

Required qualifications

• C1-level English skills
• Prioritize and manage multiple tasks in a fast-paced environment
• Confident, fast typer capable of managing multiple live chats per hour
• Comfortable working a rotating shift pattern (Monday to Friday with some evenings and weekends days per month)

Nice to have

• previous experience in a customer-facing role

Benefits

• Bonus scheme designed to reward high performance
• Private healthcare with Medicare
• mental health support with Oliva
• Personal learning budget
• dedicated L&D time
• Monthly SZÉP card budget
• 4 weeks Work From Anywhere per year

Before you apply

• not in a position to offer sponsorship and/or a visa for this position
• read through our info guide about our process, shift patterns, and onboarding

About the company

Marshmallow has grown from 3 to 700+ people since 2017 and has gained unicorn status. Their goal is to become one of the largest financial services providers in the world.