IT Support Engineer

The role

You will provide day-to-day IT support for a global remote team. This includes fixing hardware and software issues, managing user access, and maintaining company devices and systems.

What you will do

• Be the first point of contact for IT support via Slack, Jira and other channels
• Solve hardware, software and access issues for a distributed team
• Resolve tricky or unresolved technical issues and root causes
• Set up and manage accounts, access and permissions in Google Workspace and SaaS tools
• Work with People Operations on onboarding and offboarding
• Manage company devices and IT inventory from provisioning to retirement
• Manage IT suppliers and work with Finance on licences and costs
• Use AI and automation to streamline support
• Keep documentation, guides and self-service resources up to date
• Partner with the Security team on compliance activities and internal controls

Required qualifications

• Experience in IT support or a helpdesk role
• Comfortable troubleshooting on Mac and Windows
• Exposure to SaaS tools and end-user devices
• Hands-on experience administering Google Workspace or a similar identity platform
• Clear written and spoken English
• Habit of documenting how things work
• Ability to work remotely in a distributed team

Nice to have

• Experience with Jira Service Management or similar ticketing tools
• Familiarity with MDM tools (e.g. Intune)
• Exposure to security and compliance frameworks (e.g. SOC 2, ISO 27001)
• Experience managing SaaS vendors and licensing
• Basic scripting or automation (e.g. Bash, PowerShell, or AI-assisted)

Benefits

• 15 days paid vacation per year plus 18 public holidays
• Private Healthcare
• Monthly team bonding allowance
• Menopause support
• Choice of a workstation
• Ability to work for up to 3 months per year from any country in the world
• Training allowance of up to $750 USD per year
• $250 USD per year for home office

About the company

Masabi builds fare collection platforms that allow riders to buy and present tickets for public transport. The company operates a global, remote-first team.